This is a desk. And we’re here to help. But we aren’t a Help Desk!

REA’s Enterprise Technology Services team sent a delegation on a trip to the US recently to engage with other internal IT Support teams. We swapped notes and benchmarked ourselves against some of the best in the business (think Box.com, Zendesk, Okta, et al). We learned plenty about ourselves and certainly one thing which we are not is a help desk. I published the following blog internally at REA to contextualise and articulate to the business who we are, what we do and where we are going—and we why aren’t a help desk!  Enjoy the read. Continue reading