Most Agile retrospectives are about how the team is feeling e.g. happy, sad, confused etc. We then try and understand the cause of the problem so that we can fix it, in the same way that we try to debug an issue with a software program. This approach makes sense when dealing with complicated problems, such as software, which have direct cause effect relationships. However, when working with team dynamics, people interactions and feelings, we are working with, and within, a complex system that doesn’t have a direct cause and effect relationships.
Trying to understand the root cause of something in a complex system can take a lot of time, and isn’t necessarily helpful in finding the desired solution. In complex systems, there is no direct relationship between a problem and the desired solution – this is one of the things that defines a complex system
Solutions-focused approaches to change have shown that a more direct approach for complex systems is to investigate for clues of where evidence of the solution you want is happening already and do more of it. In addition you can also identify small actions to take, like mini-experiments, to see if these actions nudge the complex system in the direction of the desired solution.