Introducing the latest addition to the Technology Services team – The Walkupinator – a device which simplifies the way we log our tickets from people just dropping by.
The Technology Services team at REA Group is extremely proud of the walk up service we provide to our staff, however logging tickets for our walk ups has become problematic.
After a busy morning on the service desk in the Innovation Hub it’s often hard to recall who we’ve assisted or what the issue was. With over 550 people at REA HQ, things get busy. To solve an issue that has consistently plagued our team, I’ve created a system that utilises existing technology to allow users to simply swipe a card to log a ticket. This system, which we’ve named “The Walkupinator” can save the person manning the service desk up to an hour a day, as well as saving time for our internal colleagues – or as we like to think of them, our customers.
In October 2014 we ran our 17th Hack Day event at REA, this time focusing on social issues and hacking on outcomes to benefit the wider community. We partnered primarily with 4 charitable organisations:
In addition, participants were encouraged to collaborate with other community groups or charities on a project of their choice. 10 teams were formed in total with a focus on delivering real value to people in need.
Hack Day at REA is something that started very small in IT 4 years ago and has grown to become the showpiece of culture, collaboration and innovation for the whole company. It took us a while to get there but we’ve cracked the formula for awesome Hack Days and now have an ever growing roster of visitors coming to see how we do it. We put together a little video that showcases our Hack Day story. We hope you enjoy it and it sparks some ideas on how to do it in your own company. Share your own Hack Day story in the comments below!
Every week, AWS credentials leak into the wild and are used to mine bitcoins or worse.
In April 2014, DrawQuest closed down after a security breach in which their Amazon Web Services credentials were used to create hundreds of EC2 instances, probably for mining bitcoins. DrawQuest decided they could no longer trust that their core data wasn’t compromised, and closed their doors.
Wouldn’t it be great if there was a tool that could help prevent this sort of thing happening? Well, now there is — enter Credulous.
The Customer Platform team at REA is in charge of developing and maintaining the Agent Admin application, which is the application real estate agents use to upload properties. Agent Admin is a Ruby on Rails application that in order to be deployed goes through a deployment pipeline on an (almost) daily basis. We use Atlassian Bamboo as our CI server.
The first build triggered after a commit in the Agent Admin (aka AA) codebase generates a package and determines the version number of the package to be released. In this stage, unit tests, integration tests and a small set of functional tests will be executed. If the build is successful, the package gets promoted to the next step.
The second stage is about certifying that the package built in the previous step passes a more extended set of end-to-end tests. If the package goes through this step, we can execute exploratory tests inside our test environment where the package gets deployed.